Winskill Soft Skill Courses

This course will help teach participants healthy ways to express their anger, identify anger triggers, as well as techniques to de-escalate an angry individual. It is not always possible to eliminate the things that enrage you. What is possible however, is learning how to gain control and manage your anger effectively

This course studies moral dilemmas and problems that arise in business and considers the defensible ways to apply ethical principles and standards to business.

The course provides the business world with multi-skilled knowledge workers who manage information efficiently, equipped with a comprehensive range of skills including managerial, technological (substantial computer applications) and communication skills.

This course will teach you how to deal with difficult callers and customer complaints. How to correctly greet your customers, face-to-face and on the telephone. How to keep an organized and well maintained reception area. How to handle incoming and outgoing telephone calls professionally.

This course allows you to identify the main obstacles that can decrease sales, to understand a range of sales techniques from preparing a proposal through to closing the sale and use these techniques to build an effective sales process for your service.

This course will focus on the core competencies of emotional intelligence: self-management, self-awareness, self-regulation, self- motivation and empathy and also include interpersonal skills.

This course helps discover how to build presentations around essential objectives, present key concepts and ideas with power and enthusiasm, design and present effective visuals, and employ techniques for polishing and mastering presentation delivery.

This training is specifically designed to develop the participants’ skills and behaviours to offer exceptional customer service. It also empowers participants to provide effective solutions to customer facing problems, when they arise.

This course is designed to identify and manage the resolution of personal conflict between individuals or teams. The main focus is on the workplace, although the same principles can be used elsewhere.

This course is designed to give participants an understanding of the interpersonal skills, factors and processes that support and contribute to the development of effective negotiation strategies, the resolving of issues and the management of conflict under various contexts and situations.

This course offers guidance to any leader who wants to make smart decisions about important components such as new business strategies, succession planning, and the utilisation of human capital to support and nurture their business. The  focus is on strategic management, which develops the skills behind strategic thinking and developing good leadership strategies to support the strategic planning function.

In this course you will learn about managing information, making decisions, managing teams, and becoming a good leader. You will also look into organisational strategy, innovation, change, organisational structures, and motivation.

Here you will be taught the basics of organisation, resource and time management and communication. We teach you how to manage office resources and time more effectively to improve everyone's performance.

Our course is aimed at the newly appointed managers, company supervisors and team leaders.This course assists supervisors to understand their roles, responsibilities and provides them with tools for achieving sustainable organisational goals.

In our B-BBEE training courses, you will be provided with a step-by-step approach to fully understand and implement all elements of B-BBEE according to Revised Codes of Good Practice (RCoGP), or any other sector as requested.

In this workshop, we will teach you a professional manner of handling incoming and outgoing calls to customers, supplier, colleagues and other stakeholders in a business environment as these telephone skills either create a direct professional or mediocre impression of your organisation.

A great Personal Assistant (PA) or Executive Assistant (EA) makes an enormous contribution to the effectiveness of their manager. Supporting your manager and being part of the management team, requires that today’s successful PA be proactive and have a range of communication and professional skills.